Joshua Bell, director of revenue at Revolve Labs, opened his short session at Mining Disrupt Fort Lauderdale 2025 with a list of complaints most operators will recognize. A machine sent for repair months ago, with no word on where it is. A warranty claim denied, followed by a bill for the repair. An email about an OEM warranty repair that may never get an answer.
His point was not to sell a product on features, he said, but to explain why miners need one. The session, recorded at the conference held March 25–27, 2025, introduced ASIC Assure, a warranty product for mining hardware.
Why repairs go wrong
Bell traced the problem to money. Miners, he argued, have made no financial commitment to the health of their machines, so when something breaks they are left with whatever service they can find.
Repairs are getting expensive and I don't have $1,500 to replace a board.
Joshua Bell · 0:37
He framed that line as one of the complaints he hears, and followed it with his diagnosis.
When we do not commit financially, we end up with shoddy repairs, unacceptable turnaround times, and decreased access.
Joshua Bell · 1:07
That, he said, is a risk to the machines themselves and also to an operator's margins and revenue.
What ASIC Assure covers
Revolve Labs set out to build something that was not only sellable but usable, Bell said. The product is backed by two insurance partners: CNA, which he described as one of the largest insurance providers, and an insurance administrator.
The reason why this works so well for miners is one, because all your repairs are covered.
Joshua Bell · 1:55
Coverage, as he listed it, includes hashboards, fans, control boards and power supply units. Shipping is free, so a miner does not have to wonder whether a claim will be accepted and whether they will pay to have the machine sent back.
He also pitched predictable costs: no guessing about the repair fleet, the operating expense of the infrastructure or the repair solutions. Provided the miner stays within the policy conditions, he said, the machine gets repaired, goes to the front of the line and is handled by the company's repair affiliates and providers.
A portal for transparency
The last piece Bell described was a customer portal. Transparency is one of the space's problems, he said, and operators need to be able to trust again. The portal is meant to show where each machine is in the repair process and when it is coming back.
Downtime and return on investment
Bell's argument for the cost of coverage came down to downtime.
First and foremost, because downtime is the enemy of your revenue and your profitability.
Joshua Bell · 3:02
Miners, he said, tend to reach for quick fixes instead of making sure a machine achieves its necessary return on investment. A warranty is meant to remove financial surprises, so that what a miner pays for comes back many times over in avoided repair costs.
The phone and the ASIC
He closed on a comparison. People find reasons to warranty or insure the accessories they carry every day, he said, but not the machines in their farms and repair centers.
Those machines out there that are in your farms, on your displays, that are in your repair centers, that's the beating heart of BTC.
Joshua Bell · 4:15
Miners look for the chance to buy next-generation machines, Bell said, but not to adopt next-generation solutions for the ones they already run. He pointed listeners to ASICassure.com.
This session was recorded at Mining Disrupt Fort Lauderdale, March 25–27, 2025, when Bitcoin traded at $87,393. On October 19, 2026, it was $82,681. Mining Disrupt 2027 runs March 22–24 in Irving, Texas.